The second-hand marketplace Shoppers Voice Anger Over Size Updates
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
The popular resale platform has updated its sizing categories for women's and children's garments without notifying all users about the change.
Online Platforms Reaction
Many shoppers and sellers are expressing on platforms saying Vinted listings now show a different size category compared to what was initially listed as a result of the reclassification.
Vinted explained the updated approach better aligns with comparable marketplaces.
It has advised users to review their products and adjust the sizing manually when needed, which has left users frustrated.
Measurement Approach Changes
Before the change, the sizing featured one number and one letter, for instance S/8 or M/10.
The revised method features a letter with a size spectrum for example S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size was previously a 12 but is now a UK 16-18.
User Stories
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
A different member, from Glasgow, said garments she listed featuring size 14 markings were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Manual Updates
A different user, based in Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".
"Personally, this is quite irritating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she explained.
Service Background
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: previously, the platform withdrew an update to its shipping options after backlash from users.
